What is Stein's return policy?

Most unopened items in new condition may be returned with receipt within 30 days of purchase for a refund or exchange. For full details of our return policy on Live Plants, Seasonal / Holiday, clearance, custom arrangements and more is over here.

When will I be charged for my order?

Orders are charged to accounts at the time of placing the order.

What forms of payment does Stein's accept?



American Express


Cash (in-store only)

Check (in-store only)

Can I use Stein's coupons and gift cards online?

Apply any applicable coupons to your purchase during check out. Our website accepts credit cards, PayPal and gift cards.

When will my online order be processed?

We work to process your orders as quickly as possible. You'll get an email update when your order has shipped or is ready for pick-up in store. If you want to check the status of your order see below.

How do I check the status of my online order?

You should have received a confirmation number via email. Go to the Account menu and select Orders. Type in your Order number and email address see the status of your order.

How do I return an online order?

Orders eligible for return can be sent back to Stein's at:

5400 S. 27th Street, Milwaukee WI 53221

Attn: Online Order Return


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Items may be brought to any of our store locations.

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