Unopened items in new condition may be returned for the original form of payment within 30 days of original purchase date if accompanied with original receipt. Items returned after 30 days and prior to 90 days will be issued an in-store credit for the amount paid. Items returned without the original receipt are eligible to receive in-store credit at the lowest selling price of the item. We require a valid driver's license or government issued photo identification for non-receipted items. We reserve the right to deny any return for any reason at any time.
Return exceptions include:
Plant material in good health may be returned within 7 days of the original purchase date.
Seasonal / Holiday:
Seasonal / Holiday merchandise must be returned within 30 days of purchase and before the holiday.
"Clearance" / "AS IS" items marked with a yellow or green price sticker are considered final sale.
Custom arrangements are considered final sale and are not eligible for refund or exchange. Our design department may rework the arrangement to meet your satisfaction for additional cost.
Most products can be returned in new condition with the original packaging including any accessories, manuals and parts along with your online receipt. Returns must be made within 45 days of receipt of purchase. Returns may be made to your local Stein's location. Credit is issued to the Credit Card used to complete the online purchase. Customers should bring the credit card used for purchase, a Driver's license or government issued photo identification and receipt or shipping confirmation email. If the credit card has expired, a store credit or check will be issued. Shipping or Delivery fees are not refundable. If product needs to be picked up by delivery team, a pick up fee will be assessed.
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